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Request Manager

Location: Nottinghamshire
Job ID: 4925
Employment Type: Permanent
IT Request Manager | Circa £32k | Nottingham
As specialists in the IT Recruitment industry, Xpertise are recruiting for an IT Request Manager for a growing Managed IT Service Provider. As an IT Request Manager, the main purpose of your role is to take overall responsibility for the management, resolution and fulfilment of all changes and services requests. This is an exciting opportunity to become part of a team and a growing business that believe in investing in their employees with regards to training and development.
•    Take overall responsibility for the management, resolution and fulfilment of all changes and service requests, across all assigned customers in scope of the processes.
•    Ability to work as part of a team with a high degree of drive, determination and motivation to succeed.
•    Ability to prioritise and manage multiple tasks.
•    Develop and build personal relationships with users/managers/stakeholders across the client organisation.
•    Prioritise tasks to achieve SLA’s, KPIs and contractual commitments, navigates the organisation as needed to ensure targets are achieved to the best of their ability.
Key skills/experience:
•    Minimum 3 years’ experience in a similar role
•    Experience in Change and Request Management
•    Understanding of Service Management Framework
•    A broad technical understanding; ITIL, Active Directory, Office 365, Windows, Network, Infrastructure, LAN/WAN, Security, Firewalls etc.
•    Must be ITIL certified
•    Degree or equivalent in Computer studies or Technology is advantageous
If you would like to apply, please see below. Alternatively, if you require further information please contact James.
Xpertise are acting as an Employment Agency and Business.

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