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Stacey Simpson
Infrastructure & Cloud Recruitment Specialist
Call 01332 419111

IT Problem Manager

Location: Nottinghamshire
Job ID: 4926
Employment Type: Permanent
IT Problem Manager | £30 - £34k | Nottingham
As specialists in the IT Recruitment industry, Xpertise are recruiting for an IT Problem Manager for a growing Managed IT Service Provider. As an IT Problem Manager, the main purpose of your role is to resolve the causes of incidents and minimise the adverse impact of incidents caused by errors within the IT infrastructure. This is an exciting opportunity to become part of a team and a growing business that believe in investing in their employees with regards to training and development.
•    Driving the efficiency and effectiveness of the problem management processes
•    Producing and acting upon management information, including SLA performance KPIs and reports to continually improve service quality
•    Monitoring the effectiveness of problem management and making recommendations for improvement
•    Developing and maintaining the problem management processes or providing input to client side process owners if applicable
•    Reviewing and auditing the problem management processes
•    Ensuring that all IT teams follow the problem management processes for every problem record
•    Acting as an escalation point for the client and in support to the Service Delivery Manager
•    Stay appraised of industry best practice and where applicable introduce as part of continuous improvement
Key skills/experience:
•    Minimum 3 years’ experience in a similar role
•    Change management, Incident management, Problem management
•    Understanding of Service Management Framework
•    Ability to work in an agile environment and adapt quickly  
•    A broad technical understanding; ITIL, Active Directory, Office 365, Windows, Network, Infrastructure, LAN/WAN, Security, Firewalls etc.
•    Degree or equivalent in Computer studies or Technology advantageous
If you would like to apply, please see below. Alternatively, if you require further information please contact Stacey.
Xpertise are acting as an Employment Agency and Business.

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