Location: Nottingham, possibly required to travel to other locations e.g. Bristol, Leeds and Swansea.
Length: 20 days over a six-week period
Summary of the work
The organisation is undertaking a review of its Contract that currently provides Technical Support Services. The contract ensures the running, maintenance and integrity of it's cloud platforms and digital services, including all technologies, tools and software. The applications include external facing services such as MOT and VOL and Internal services.
Who the specialist will work with
This organisation requires a Business Analyst to work alongside a Project Manager, Service Analyst and Technical Architect to engage with stakeholders and undertake a Discovery exercise which will inform its future procurement strategy for Technical Support Services (TSS).
What the specialist will work on
This organisation requires a specialist to work in DS&T to undertake a Discovery exercise which will inform its future procurement strategy for Technical Support Services (TSS). The Business Analyst will:
- make sure outcomes are aligned with service vision and business strategy by contributing to the link between current and future business models and delivering to the business architecture
- challenge constructively and provide critical analysis to achieve solutions that are fit for purpose
- facilitate collaboration and lead effective communication with all stakeholders to support design, build and delivery to meet all user needs.
Essential skills and experience
- Can investigate problems and analysing options for new and existing services and providing recommendation for solutions that align with business objectives, strategy and user needs,
- Can work with a wide range of stakeholders to identify objectives, opportunities and potential benefits,
- Can define requirements/user stories requirements and setting of business priorities for change initiatives
- Can identify and working with key stakeholders; communicating with them using appropriate methods and working with teams to meet user needs; managing conflicting views to reach consensus.
- Understand working with stakeholders and improving working relationships, using evidence to explain decisions made.
- Engage stakeholders to collate user needs evidence, defining research which fits user needs. Able to use quantitative and qualitative data about users to turn user focus into outcomes.
- Can work within a large-scale transformation programme / environment.
Nice-to-have skills and experience
- Experience of applying ITIL practice
- Experience of working with shared responsibility models
- Experience of working in DevOps and the automated pipeline approach
- Culture of Agile method – and flexibility to respond to changing needs
- Fast moving user needs centric environment
- Digital environment where there is a mixed skill base rather than very strict roles
- Innovative and forward looking
- Challenging and honest
- Low friction, low ceremony – but used to working in environments where high quality outcomes are expected
- Flexibility to deal with varying degrees of maturity