• 29/04/26
• London, West London
• £95k - 105k per year + Bonus
• Permanent
• Senior IT Appointments
• Full time

Head of Transformation, Change & Capability

Chief of Staff | Communications & Engagement | Change & Capability Leadership

Salary: c£95–105K + bonus

Location: West London 

THE OPPORTUNITY

Our client is a major, globally recognised brand undergoing a significant digital transformation across a technology function of approximately 1,600 people. They are looking for a Head of Transformation, Change & Capability to sit at the heart of their Digital leadership team, reporting directly to the Director.

This is not a traditional programme management or delivery lead role. Think of it as a strategic chief of staff position with real operational teeth. You will be the Director’s right hand — the person who translates leadership vision into action, lands critical communications across a large and complex domain, drives cultural change, and builds capability at scale. If you thrive at the intersection of strategy, communication and people development, this role was designed for you.

THE THREE PILLARS OF THE ROLE

1. Strategic Communications & Chief of Staff

This is the heartbeat of the role. Working directly alongside the Director, you will own the landing of communication and change across the entire domain. That means crafting compelling internal communications, leading engagement activities such as showcases and team events, and driving through strategic initiatives that support the health and cohesion of the whole group. You will be the connective tissue between leadership intent and on-the-ground reality — ensuring the right messages reach the right people, and that strategic direction translates into momentum. You will act as a trusted advisor to senior leadership, facilitating cross-functional decision-making and alignment, and providing the Director with the strategic reporting and actionable insights needed to steer a large, complex function.

2. Capability Building & Team Health

You must bring a proven track record of driving measurable change and improvement in team health, skill and capability. This includes developing and executing people plans, building a robust pipeline of skilled professionals, defining and embedding target operating models, and fostering a culture of continuous improvement. You will be accountable for organisational health indicators and will lead domain transformation covering capability, process and people. This is someone who has demonstrably improved the health and performance of large technology teams — not just talked about it.

3. Agile Methodology & Continuous Improvement

The organisation operates at scale using SAFe (Scaled Agile Framework). You will need a solid understanding of agile methodologies and the ability to identify opportunities for improvement and change. This includes supporting enterprise-level events such as Portfolio PI Planning, coaching agile leaders, and introducing delivery metrics frameworks to track performance. While deep agile expertise is valued, this pillar is about applying agile thinking pragmatically to drive better outcomes — not about process orthodoxy.

WHAT YOU’LL BE DOING

• Acting as chief of staff to the Director, translating strategic vision into coordinated action across the domain
• Owning internal communications and engagement across a function of c.1,600 people — crafting messages, leading showcases, and driving cultural initiatives
• Building and executing people and capability plans that measurably improve team health, skill and performance
• Defining and embedding target operating models, governance frameworks and accountability structures
• Providing strategic reporting and performance dashboards that give the leadership team actionable insights
• Facilitating cross-functional decision-making and acting as a trusted advisor to senior stakeholders
• Running the cycle of monthly and quarterly governance, including delivery reviews for senior audiences
• Leading enterprise-level agile events such as Portfolio PI Planning and Big Room Planning
• Coaching and mentoring Release Train Engineers and agile leaders in best practice
• Managing domain-level finances in close collaboration with Heads of Delivery and the finance team
• Recognising, managing and resolving dependencies and risks across delivery teams and programmes
• Tracking emerging technologies and supporting adoption of new tools and practices
• A strategic operator — someone who has acted as a chief of staff, right hand or strategic lead to a senior technology leader, with the gravitas and judgement to represent them across a complex stakeholder landscape
• Proven experience leading internal communications and change engagement across large technology functions — someone who can craft a narrative and make it land
• A demonstrable track record of driving measurable improvement in team health, capability and performance across technology organisations
• Experience conducting maturity assessments and authoring transformation roadmaps with phased improvement initiatives
• Strong understanding of agile methodologies, ideally including SAFe, with the ability to identify and drive opportunities for continuous improvement
• Experience defining and embedding target operating models, delivery metrics frameworks and governance structures
• Confident producing strategic reports and running delivery reviews for C-suite and senior stakeholder audiences
• People-oriented leader with a track record of building, scaling and developing high-performing teams
• Strong coaching and mentoring skills with the ability to develop agile leaders and delivery professionals
• Experience managing delivery across portfolios including dependencies, risks, issues and financial oversight
• Degree in Computer Science, IT, Business Administration or a related field
• Minimum 5 years’ experience in agile or transformation roles with at least 2 years in a leadership position
• SAFe Practitioner or equivalent SAFe certification
• Managing Successful Programmes (MSP)
• AgilePM, Advanced Scrum Master or Advanced Agile Coaching certifications
• Experience in large, complex, regulated or global organisation

WHAT WE’RE LOOKING FOR

• A strategic operator — someone who has acted as a chief of staff, right hand or strategic lead to a senior technology leader, with the gravitas and judgement to represent them across a complex stakeholder landscape
• Proven experience leading internal communications and change engagement across large technology functions — someone who can craft a narrative and make it land
• A demonstrable track record of driving measurable improvement in team health, capability and performance across technology organisations
• Experience conducting maturity assessments and authoring transformation roadmaps with phased improvement initiatives
• Strong understanding of agile methodologies, ideally including SAFe, with the ability to identify and drive opportunities for continuous improvement
• Experience defining and embedding target operating models, delivery metrics frameworks and governance structures
• Confident producing strategic reports and running delivery reviews for C-suite and senior stakeholder audiences
• People-oriented leader with a track record of building, scaling and developing high-performing teams
• Strong coaching and mentoring skills with the ability to develop agile leaders and delivery professionals
• Experience managing delivery across portfolios including dependencies, risks, issues and financial oversight
• Degree in Computer Science, IT, Business Administration or a related field
• Minimum 5 years’ experience in agile or transformation roles with at least 2 years in a leadership position