USServiceNow Administrator
Closed
Key points
- 22/07/26
- North West, Manchester
- £45k - 50k per year
- Permanent
- Software Engineering
- Full time
Job role
ServiceNow Administrator
Location: Manchester | Working Pattern: Hybrid (2 days per week onsite) | Salary: £45,000 - £50,000 | Benefits: Comprehensive package
An exciting opportunity has arisen for a skilled ServiceNow Administrator to join a large, international professional services organisation. This role will play a key part in supporting and enhancing a growing ServiceNow environment, helping to drive both ongoing operational excellence and wider platform development initiatives.
Working within a collaborative and forward thinking technology team, you will take ownership of the administration, configuration, optimisation and support of the ServiceNow platform while engaging with stakeholders across the business.
Company Overview
Our client is a well established international organisation with a strong reputation for delivering high quality professional services across multiple regions. The business invests heavily in technology, innovation and employee development, offering excellent long term career opportunities.
Why Join
- Opportunity to support and develop a business critical ServiceNow platform
- Exposure to large scale technology projects and transformation initiatives
- Collaborative environment with excellent career development prospects
- Flexible and modern approach to hybrid working
Responsibilities
- Administer, maintain and optimise the ServiceNow platform, ensuring stability, security and performance
- Act as a trusted ServiceNow SME, promoting adoption and best practice across the business
- Configure and enhance key modules including Incident, Problem, Change, Service Request, Knowledge, Service Catalogue and CMDB
- Manage users, groups, permissions and data quality across the platform
- Investigate and resolve platform issues, escalating where appropriate to external support partners
- Support integrations between ServiceNow and third party applications
- Coordinate platform upgrades, releases and change activities
- Produce and maintain technical documentation, workflows and operational procedures
- Create reports, dashboards, notifications and user communications while supporting training initiatives
Requirements
- Proven experience administering and configuring ServiceNow environments
- Strong understanding of ServiceNow platform capabilities and best practices
- Experience working with modules such as ITSM and other enterprise workflows
- Excellent troubleshooting, analytical and problem-solving skills
- Solid understanding of IT service management principles and ITIL frameworks
- Ability to communicate effectively with technical and non-technical stakeholders
- Self-motivated with strong organisational and prioritisation skills
Desirable Experience
- Exposure to ServiceNow areas such as IT Operations, HR, Workplace Services or Legal Service Delivery
- Experience supporting a ServiceNow greenfield implementation or major platform rollout
- ServiceNow certifications such as Certified System Administrator or Implementation Specialist
- ITIL Foundation certification
- Experience within a professional services, legal or regulated environment
This is an excellent opportunity for a ServiceNow Administrator seeking a role within a global organisation where technology plays a central role in business success.
We welcome applicants from all backgrounds. Our client is an equal opportunities employer. At Xpertise, we keep things human. Your application will always be reviewed by a real person. We do not rely on AI or automated screening tools. Every candidate receives fair, considered attention from our team.
Right to work in the UK is required for this role.
