IT Support Engineer
Key points
- 13/05/25
- North West, Manchester
- £28k - 34k per year
- Permanent
- Cloud Infrastructure, SRE & DevOps
- Full time
Job role
We’re currently partnering with a leading organisation in the professional services sector, looking to bring an IT Support Engineer into their Manchester-based team. This is a fantastic opportunity for someone who enjoys solving problems, working hands-on with tech, and delivering a high standard of support to internal users.
About the Role
As a 2nd Line Support Engineer, you’ll act as a key player in the internal IT function, supporting users, managing hardware and software issues, and helping to maintain the business’s IT systems and infrastructure. This is a broad role offering both day-to-day support and involvement in wider IT operations.
Key Responsibilities
- Provide 2nd line support across the organisation (hardware and software).
- Troubleshoot and resolve issues related to:
- Active Directory & Group Policy
- Windows OS & Office 365
- Endpoint patching and compliance
- Laptop and desktop break/fix and setup
- Assist in general end-user IT support, both face-to-face and remotely.
- Collaborate with the wider IT team to escalate infrastructure or network-related issues.
- Support asset and hardware procurement and ensure appropriate stock levels.
- Maintain accurate documentation and follow ITIL-aligned service desk processes.
Key Skills & Experience
- Experience in a 2nd line or advanced IT support/service desk role
- Strong working knowledge of Microsoft technologies (Windows OS, O365, AD, Group Policy)
- Hands-on experience with patching tools and hardware troubleshooting
- Exposure to supporting Apple/iOS devices
- Confident communicator with experience supporting users in a professional setting
- Organised and proactive and able to manage tasks independently and as part of a wider team
If you are a motivated IT Support Engineer, looking to take the next step in your career, we would love to hear from you.
Please get in touch for further information on this opportunity.
