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IT Support Engineer

Key points

  • 13/05/25
  • North West, Manchester
  • £28k - 34k per year
  • Permanent
  • Cloud Infrastructure, SRE & DevOps
  • Full time

Job role

We’re currently partnering with a leading organisation in the professional services sector, looking to bring an IT Support Engineer into their Manchester-based team. This is a fantastic opportunity for someone who enjoys solving problems, working hands-on with tech, and delivering a high standard of support to internal users.

About the Role

As a 2nd Line Support Engineer, you’ll act as a key player in the internal IT function, supporting users, managing hardware and software issues, and helping to maintain the business’s IT systems and infrastructure. This is a broad role offering both day-to-day support and involvement in wider IT operations.

Key Responsibilities

  • Provide 2nd line support across the organisation (hardware and software).
  • Troubleshoot and resolve issues related to:
  • Active Directory & Group Policy
  • Windows OS & Office 365
  • Endpoint patching and compliance
  • Laptop and desktop break/fix and setup
  • Assist in general end-user IT support, both face-to-face and remotely.
  • Collaborate with the wider IT team to escalate infrastructure or network-related issues.
  • Support asset and hardware procurement and ensure appropriate stock levels.
  • Maintain accurate documentation and follow ITIL-aligned service desk processes.

Key Skills & Experience

  • Experience in a 2nd line or advanced IT support/service desk role
  • Strong working knowledge of Microsoft technologies (Windows OS, O365, AD, Group Policy)
  • Hands-on experience with patching tools and hardware troubleshooting
  • Exposure to supporting Apple/iOS devices
  • Confident communicator with experience supporting users in a professional setting
  • Organised and proactive and able to manage tasks independently and as part of a wider team

If you are a motivated IT Support Engineer, looking to take the next step in your career, we would love to hear from you.

Please get in touch for further information on this opportunity.

Apply now

Benjamin Applewhaite

Head of Cloud & Infrastructure Practice, Manchester

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