Microsoft 365 Copilot & Digital Workplace Engineer

• 04/02/26
• West Midlands, Birmingham
• £60k - 63k per year
• Permanent
• Product, Project Delivery & Transformation
• Full time

Microsoft 365 Copilot & Digital Workplace Engineer

Location: Birmingham (Hybrid 2 days onsite)

Salary: £60,000 - £63,000 per annum

Type: Permanent

Overview

This is a specialist Microsoft 365 role with a clear focus on the real-world introduction, governance, and adoption of Microsoft Copilot across a complex organisation.

The role sits at the intersection of technology, security, information governance, and user adoption. You will own Copilot as a service, from readiness and configuration through to controlled rollout, adoption, optimisation, and ongoing evolution - ensuring it delivers measurable business value while operating safely within identity, security, and information governance constraints.

Approximately 70% of the role is Copilot-focused, with the remaining 30% centred on improving the wider digital workplace capability to maximise Copilot effectiveness.

Key Responsibilities

Microsoft 365 Copilot (Primary Focus)

• Own the end-to-end Copilot service lifecycle, ensuring controlled, secure, and well-governed introduction and use
• Lead readiness activities across identity, permissions, and information access to ensure reliable Copilot behaviour
• Define onboarding, access models, and usage patterns for Copilot and Copilot Agents
• Act as the technical point of contact for Copilot-related issues, leading investigation, root cause analysis, and problem resolution in collaboration with platform and operations teams
• Work with business stakeholders to drive meaningful adoption and demonstrate practical business value
• Set clear expectations with users around Copilot capabilities and limitations
• Embed responsible AI, data privacy, and information governance principles into Copilot usage guidance
• Build strong working relationships across security, risk, information governance, architecture, cloud operations, and external technology partners

Digital Workplace Capability & Adoption

• Identify and lead digital workplace improvements within Microsoft 365 that directly enhance Copilot effectiveness
• Drive adoption of Microsoft 365 features to improve collaboration, productivity, and information quality
• Define and publish clear guidance on effective information management and collaboration practices
• Ensure user behaviour aligns with good data and information management standards
• Capture usage insights and feedback, using this to inform continuous improvement
• Design and deliver workshops, drop-ins, and engagement sessions using hands-on technical examples

Experience & Skills Required

Essential

• Practical experience deploying, enabling, or operating Microsoft Copilot for Microsoft 365 in a comparable organisation
• Strong understanding of Microsoft 365 identity, permissions, and information access and how these impact Copilot behaviour
• Experience with Copilot Studio and/or Copilot Agents, including governance and lifecycle considerations
• Working knowledge of Microsoft Entra ID, Microsoft Graph, and Microsoft Search sufficient to diagnose issues and validate outcomes
• Experience operating in security-, privacy-, or compliance-aware environments
• Proven experience supporting user adoption, capability uplift, or change-focused initiatives
• Ability to translate technical constraints into clear, practical guidance for non-technical audiences
• Strong communication skills with the confidence to engage stakeholders at all levels
• Hands-on, proactive approach to problem-solving and environment validation

Desirable

• Experience applying responsible AI, data protection, or information governance principles within Microsoft 365
• Experience analysing usage or adoption data to identify trends and improvement opportunities
• Experience producing training materials, guidance, or champion networks
• Familiarity with Agile or iterative delivery environments
• Experience working closely with architecture, security, or platform engineering teams

Why Apply

This is an opportunity to take genuine ownership of Microsoft Copilot as a production service, not a pilot. The role offers real influence across technology and the business, shaping how AI is adopted responsibly, securely, and with clear business impact.

Please get in touch for further details.