• 19/03/26
• North East, Newcastle upon Tyne
• £120k - 140k per year + Bonus + Car Allowance
• Permanent
• Senior IT Appointments
• Full time

Head of Enterprise Technology Service & Operations

Location: Hybrid (North East)

Salary: £140k + Car allowance + Bonus

We're supporting a well-established, customer-focused organisation undertaking a significant technology evolution, with a clear focus on service stability, modernisation, and long-term scalability.

This is a senior leadership role, accountable for the end-to-end delivery of enterprise technology services across infrastructure, platforms, and operations. You'll play a key role in shaping how technology supports the business - ensuring resilience, performance, and continuous improvement across a complex estate.

You'll operate as part of the senior technology leadership team, working closely with peers across architecture, security, and change to deliver a cohesive, high-performing technology function.

Responsibilities

• Own the delivery of enterprise technology services across infrastructure, platforms, and service operations
• Lead and develop multi-disciplinary teams across service management, infrastructure, and operational delivery
• Ensure high availability, performance, and resilience across a 24/7 environment
• Define and implement service strategies, operating models, and continuous improvement initiatives
• Manage and optimise third-party suppliers and outsourced service providers
• Drive service maturity across ITSM disciplines (incident, problem, change, service transition)
• Partner with architecture and engineering teams to support platform evolution and modernisation
• Oversee risk, resilience, and compliance across the technology estate
• Manage budgets, cost optimisation, and service efficiency initiatives
• Engage with senior stakeholders across the business to align technology services with organisational priorities

Experience / What you bring

• Proven leadership experience in enterprise technology services, infrastructure, or operations roles
• Track record of owning and delivering technology services across complex, multi-supplier environments
• Strong background in infrastructure, platforms, and service management within large-scale organisations
• Experience operating in regulated environments (e.g. financial services, utilities, or similar)
• Demonstrable success in driving service improvement, stability, and cost optimisation
• Strong understanding of ITIL and service management best practices
• Experience leading organisational or technology transformation initiatives
• Commercial awareness with experience managing budgets and supplier relationships
• Ability to operate at senior leadership level, influencing across both technology and business stakeholders

This is a key leadership role offering the opportunity to shape and evolve enterprise technology services within a complex, customer-centric environment.

Interested in learning more? Please get in touch with Benjamin Applewhaite to discuss the role in confidence.