ServiceNow Architect | CMDB | Service Design

6‑Month Contract | Aviation | £700 per day | Inside IR35
West London / Hybrid

An urgent requirement for an experienced ServiceNow Architect to join a major aviation organisation on a 6‑month contract, supporting enterprise‑scale ServiceNow service design and CMDB architecture.

This is a hands‑on contract ServiceNow Architect role, focused on end‑to‑end service design, Dynamic CIs, workflow automation, and integration with observability platforms in a large, regulated aviation environment.

Key Responsibilities (ServiceNow Architect)

• Lead end‑to‑end service design within ServiceNow
• Own CMDB architecture, data modelling and service mapping
• Design and implement ServiceNow structures, workflows and automation
• Service design for product management and support workflows across hundreds of products
• Define service models for a platform‑based product delivery model
• Extensive use of Dynamic CIs for product discovery, association and dependency mapping
• Integrate ServiceNow with observability and monitoring tools (e.g. Datadog)
• Work with cloud and platform teams using AWS and/or Confluent Cloud
• Provide architectural leadership to a hybrid onshore / offshore team
• Operate as a self‑sufficient ServiceNow contractor, driving outcomes end‑to‑end

Required Skills & Experience

• Proven experience as a hands-on ServiceNow Architect (contract or permanent)
• Strong CMDB design, service modelling and Dynamic CI expertise
• Hands‑on experience with ServiceNow workflow automation and implementation
• Experience delivering enterprise‑scale service design in complex organisations
• Integration experience with monitoring / observability platforms (Datadog preferred)
• Cloud platform exposure (AWS and/or Confluent Cloud desirable)
• Experience working in regulated environments (aviation, transport, travel, financial services, etc.)
• Ability to lead and influence without direct line management
• Comfortable working inside IR35 contracts

Contract Details

• Contract Length: 6 months
• Rate: £700 per day
• IR35: Inside IR35
• Industry: Aviation
• Location: West London / Hybrid

If you are a ServiceNow Architect contractor with strong service design and CMDB experience, looking for your next inside IR35 contract , please apply with your latest CV.