IT Support Team Lead

• 22/04/25
• North West, Manchester
• £35k - 40k per year
• Permanent
• Product, Project Delivery & Transformation
• Full time

IT Support Team Lead – Financial Services – Up to £40k + Benefits (Altrincham)

Xpertise Recruitment is looking for an IT Support Team Lead to join a growing organisation based in Altrincham. This is a key role where you’ll manage a multifunctional support team, drive improvements, and help build a respected and highly effective IT service.

Why should you want to join?

• Join a business that invests heavily in its people and promotes a culture of delivery, effectiveness, and continual improvement.

• Lead and mentor a support team, helping shape a high-performing and motivated technical function.

• Take ownership of both day-to-day operations and wider improvement projects.

• Work from a great office location in Altrincham with free parking and strong public transport links.

• Benefit from a competitive salary, strong pension, and a range of additional perks.

What will you be doing?

• Leading the IT support function, ensuring exceptional customer service standards are maintained and continually improved.

• Overseeing first and second-line support across desktop, software, and initial infrastructure issues.

• Managing procurement and asset management processes, working closely with vendors and suppliers.

• Collaborating with the security team to maintain best practices.

• Planning and delivering end-user computing projects, upgrades, and improvements.

• Mentoring and developing the team, aligning individual growth with company objectives.

• Managing rotas to ensure team availability and effective support coverage.

Skills & Experience Required

• Previous experience working within an IT support environment, with a track record of leading a successful team.

• Strong understanding of Microsoft-based infrastructure and general networking.

• Excellent communication skills and the ability to build strong interdepartmental relationships.

• A confident, motivated approach with the ability to manage workloads, multitask, and work well under pressure.

Location: Altrincham

Salary: Up to £40k + Excellent Benefits

For more information, job specs, or an initial conversation, please apply with an updated CV.